I'm a customer too

May 29th, our homeowners insurance agent gives me a call saying the state wants us to put handrails up on our front porch, or they will force our insurance company to cancel our policy, we have 35 days to get it done. My husband decides to have his friend help him out, he gives him the measurements, and the friend decides to research code and let us know. We hear NOTHING. A week later, the friend decides to come up and help with another project, and tell us that handrails can be done through Lowes, but they are special order and take a while to come in. I tell my husband that my grandmother knows people that can get them done, why don't I find out who, and call them. He is okay with me calling, but he wants pictures and examples of what they've done. We can't find any online, so I have to go to the place and look, oh wow, its your basic handrail, what a surprise. I tell them, come over to my house and measure please, and then make me handrails. They come measure almost two weeks ago, and then take off as soon as they're done, without talking to me. I hear nothing, Alec called them last week on Friday, but the secretary was gone, and nobody knew anything about it, we ask can you call back on Monday. Monday around three they finally call back, to give me a quote. I tell them, I don't care about your quote, I want these done, will they be done by Thursday. She doesn't know, they have been busy, she says she'll call me tomorrow. I wait all day today for her call back, nothing AGAIN. I get home, frustrated, thinking that I'll just call them in the morning, and I check the mail, there is a letter from our insurance carriers, its a reimbursement check dated June 12, a mere 14 days after I was notified, saying that our account is closed and here is our money back. I call the handrail people, and someone answered after hours, it must have been the boss, he was "apologetic" saying they've been busy with other jobs. I tell him, you promised me that the most it would take to get handrails would be one week, here we are almost two weeks later and they haven't even been started, I'm a customer too. Then I tell him its for my homeowners insurance, and he acts even more "apologetic". But when I ask the question, are they going to be done for my on Thursday, he doesn't know and he'll get back to me tomorrow. GRRRRR